Shipping policy

Shipping Policy – SleekGo

At SleekGo, we are committed to delivering modern, premium lifestyle products worldwide with transparency and reliability.

Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and public holidays).

  • You will receive a confirmation email with tracking details once your order is dispatched.

  • Please ensure your shipping address is accurate. SleekGo is not responsible for delays caused by incorrect information.

Shipping Times

Estimated delivery times:

  • Europe: 6–12 business days

  • North America: 7–14 business days

  • Rest of the world: 8–16 business days

Our global dropshipping model allows us to offer high-quality products at accessible prices. Delivery times may vary slightly due to customs, peak seasons, or carrier delays.

Tracking Information

  • You will receive a tracking number once your order has shipped.

  • Tracking may take up to 48 hours to appear in the carrier system.

  • If you have not received tracking details within 5 business days, please contact us at sleekgo@protonmail.com.

Customs & Duties

  • International orders may be subject to customs fees, import duties, or taxes depending on your country.

  • These fees are the responsibility of the customer and are not included in the product or shipping price.

Shipping Delays

While we strive to deliver promptly, delays can occur due to:

  • Customs processing

  • Carrier disruptions

  • High seasonal demand

  • Incorrect shipping information

We will always assist in tracking and resolving any shipping issues.

Lost or Stolen Packages

  • Check with neighbors or household members

  • Contact your local carrier

  • Contact SleekGo at SleekGo@proton.me for assistance

SleekGo is not responsible for packages confirmed delivered by the carrier, but we will help investigate the situation.