Refund policy

Refund & Returns Policy

At SleekGo, we want you to love your purchase. We carefully curate every product for quality and design, but if you are not completely satisfied, our policy is designed to be simple, fair, and transparent.

Return Window

You may request a return within 30 days of delivery.

To be eligible for a return:

  • The product must be unused and in the same condition as received

  • The original packaging must be intact

  • The product must not have been personalized or modified

How to Initiate a Return

  1. Contact our support team via the Contact page or email.

  2. Provide your order number, the product name, and reason for return.

  3. We will guide you through the process and provide return instructions.

Please do not send items back before receiving confirmation from our team.

Who Pays for Return Shipping?

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a tracked shipping method for returns. SleekGo is not responsible for items lost in transit during return.

Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be processed to the original payment method

  • Refunds typically take 5–10 business days to appear, depending on your bank or card issuer

Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect:

  1. Contact us within 7 days of delivery

  2. Include clear photos showing the issue

We will provide a replacement or full refund, including shipping, at no extra cost to you.

Exchanges

Currently, we do not offer direct exchanges.
If you would like a different product, please return the original item for a refund and place a new order.

Dropshipping Note

All products are sourced via trusted global suppliers. While this allows us to provide premium products at accessible prices, it also means:

  • Shipping times may vary (see Shipping Policy)

  • Custom or product-specific issues may occur

Our team is committed to assisting you promptly to ensure a smooth resolution.

Contact

If you have any questions regarding returns or refunds, please contact us via our Contact page.
We aim to respond within 24–48 business hours.